Refund Policy
We believe in fair and transparent refund practices. This policy outlines when and how refunds are processed for our services.
Eligible for Refund
You are eligible for a full refund if ALL of the following conditions are met:
- Request is made within 24 hours of initial payment
- No API generations have been consumed on the paid plan
- Account is in good standing with no violations
- Payment was made through our authorized payment channels
Not Eligible for Refund
Refunds will NOT be provided in the following cases:
- Request made after 24 hours from payment
- Any generations consumed (even 1 API call)
- Free plan users (no payment made)
- Violation of Terms of Service
- Partial month usage or proration
- Renewal payments after first billing cycle
Important Note
We offer a comprehensive Free Forever plan specifically for users to test our service before committing to a paid plan. This is why our refund policy has strict eligibility criteria - we encourage all users to thoroughly test our API with the free plan before upgrading.
Steps to Request a Refund
Check Eligibility
Ensure you meet all eligibility criteria mentioned above before proceeding.
Email Support
Send an email to billing@calligraphymaker.com with subject line "Refund Request - [Your Account Email]"
Include Details
Provide: Transaction ID, Payment Date, Reason for refund, and Account email
Wait for Review
We'll review your request within 48 hours and notify you of the decision.
Refund Processing
If approved, refund will be initiated to your original payment method.
Processing Timeline
- • Request Review: Within 48 hours of submission
- • Refund Initiation: Within 24 hours of approval
- • Bank Processing: 5-10 business days (varies by bank)
- • Total Time: Usually 7-12 business days from request
Supported Payment Methods
We process payments and refunds through Razorpay for the following methods:
Indian Payments (INR)
- • Credit Cards (Visa, Mastercard, Rupay)
- • Debit Cards
- • UPI (Google Pay, PhonePe, Paytm)
- • Net Banking
- • Wallets (Paytm, Mobikwik, etc.)
International Payments (USD)
- • Credit Cards (Visa, Mastercard, Amex)
- • Debit Cards
- • International Bank Cards
- • PayPal (coming soon)
Refund Method
Important: Refunds are always processed to the original payment method used for the transaction.
- • Credit/Debit Cards: Credited back to the same card
- • UPI: Refunded to the same UPI ID
- • Net Banking: Credited to the same bank account
- • Wallets: Refunded to the same wallet
Currency & Conversion
Refunds are processed in the same currency as the original payment. Exchange rate fluctuations between payment and refund dates may result in minor differences in your local currency.
Chargebacks & Disputes
Warning: Initiating a chargeback without contacting us first may result in:
- • Immediate account suspension
- • Loss of API access and data
- • Inability to create new accounts
- • Additional fees and penalties
Always contact our support team first to resolve any billing issues.
Technical Issues
If you experience technical issues preventing service usage:
- • Service outages exceeding our SLA may qualify for pro-rated credits
- • API errors on our end will be investigated case-by-case
- • Integration issues require proof of our system malfunction
- • Credits are preferred over refunds for technical issues
Plan Changes & Downgrades
- • Upgrades: Prorated charges apply immediately
- • Downgrades: Take effect at next billing cycle
- • Cancellations: Service continues until period ends
- • Unused credits: No refunds for unused generations
For refund requests or billing inquiries, please contact our billing team:
Billing Support
Email: billing@calligraphymaker.com
Response Time: Within 48 hours
Available: Monday-Friday, 9 AM - 6 PM IST
Required Information
- • Account email address
- • Transaction/Invoice ID
- • Payment date and amount
- • Reason for refund request
- • Any relevant screenshots
Note: Our support team is committed to resolving all billing issues fairly and promptly. Please provide complete information to expedite your request.